Kitchen Cabinet Refacing Contractor in Chicago, IL & Suburbs
Remodeling your Chicagoland area home, whether it involves siding, roofing, windows, or even refacing your kitchen cabinets, is an endeavor that includes many moving parts working in sync. At any point in a remodeling project, there are dozens of ways for it to go off track. It takes a careful plan to make it all come together without a hitch.
How Things Used To Be.
Long ago, before we learned there was a better way, our estimates were broad guesses, our ordering system was haphazard, and our scheduling was nearly spur-of-the-moment.
The result was chaos. We still did high-quality work for a fair price, but there was no telling where or when we’d have what we needed to get the job done. Customers had even less of a clue when their project would begin, which left their lives at the mercy of our barely-there supply system. It was no way to run a business.
Change Is Good.
As control of our company moved to the 3rd generation, we brought our acceptance of modern systems with us. We introduced new technology at every level and created a process geared toward eliminating delays, eliminating waste, and generating a positive experience for every customer.
After a lot of experimenting, we settled on a series of steps that every remodeling project must go through. Now, we offer the best service to be found anywhere in the business.
The Process Perfected.
Our process is why we get so many five-star reviews. Our process is why we are recognized nationally as a home remodeling company everyone should try to emulate. Our process is why our customers get top-notch results, and our workers are some of the happiest installers in the nation.
Welcome!
The next day after you sign the agreement for your home remodeling project, you will receive a welcome call. During this call, we’ll thank you for bringing us on board and then verify every single part of your project. We will also find out your preferred method of contact (text, email, or voice) and note it in your file for future communication. Last, we will set up a date for us to come out and remeasure and inspect the area that is to be remodeled.
A 72 hour grace period when you can cancel the project without incurring fees will start after the remeasure and inspection visit.
Check And Check Again.
Once the remeasuring has been done, our project manager will verify all the details match with the original order. They will then contact you to go over the details one more time and tell you when they plan on submitting the order. The order is usually placed within 48 hours of this conversation.
Quick And Flexible Installation Schedules.
Once the order has been fulfilled, the Production Coordinator will contact you to schedule the installation. Instead of telling you the date for installation, they will seek to find the date that works best for you. The approximate amount of time that will pass between the handshake and installation varies per project type as follows:
- Roof Replacement – 10 Days.
- Window Replacement – 4 Weeks.
- Cabinet Refacing – 6 Week
The installations themselves can take anywhere from two days to a week or so, depending on the extent of the project.
Installation Day.
On installation day, the crews will arrive early and ready to start working. Before they do anything else, they will encase the work area to protect the rest of your home from any dust the work might kick up.
The workers will all be presentable, polite, and respectful of your home at all times. They will also have to verify that all of their certifications are up to date before they can touch a single tool.
Roving foremen visit every Redo Cabinets worksite throughout the day to check on the work and help with any problems that may have cropped up. Each crew also has an experienced crew leader, ensuring that each step is done according to manufacturer recommendations.
It’s Not Complete Until You Say So.
Once every step has been done, and the cleanup is completed, the job is still not over. Our Project Manager will walk the remodeling project with you and go through a punch list while ensuring each item has been handled to your satisfaction. If you both agree that you have a perfectly completed home remodeling project, then and only then is the installation considered finished. However, our work is still not done.
Following Up.
After you’ve had some time to use your new space and test it out, we will contact you for a follow-up interview. We will ask you if you are still happy with our work, what you felt went well during the remodeling process and what you might improve in our place. Your answers are then fed back into our system, and, if needed, we will recommend changes to improve the experience for the next customer.
After the question and answer session, we will give you information about our referral reward program.
Looking Ahead
This process has served our clients and us wonderfully, giving all involved a smooth and enjoyable home remodeling experience. However, that isn’t to say things can’t be improved. Our follow-up sessions guide us toward an even better process in the future. Probably the most important part of our process is the invitation for change. We will never stop trying to improve our customer’s experience.
If you are considering remodeling your Chicagoland area home and want to enjoy a smooth process in the bargain, contact us at Redo Cabinets for a free quote. You can check our kitchen cabinets refacing gallery for more information.
